Privacy Policy

Effective October 31, 2026

JJHA Property Management LLC (“we,” “us”) is a private, family-held company. This website is informational, and the applications we operate exist solely to administer the properties, households, and financial affairs of one family. We do not offer services to the public, we do not advertise, and we do not sell anyone's personal information. This policy describes what we collect, why, and how we handle it.

Scope

This policy covers this website (www.jjhafamily.com), the internal applications operated by JJHA Property Management LLC for family members and authorized household staff, and the phone calls, text messages, and email we exchange in the course of the family's affairs. Our secure document portal (share.jjhafamily.com) has its own privacy notice for the people who receive documents through it.

Whose information we hold

• Family members and the household's authorized staff, who use our applications.
• People and businesses we work with on the family's behalf, such as vendors, contractors, professional advisors, schools and their staff, and other families we arrange activities with.
• People who receive documents or messages from us.

Information we collect

• On this website: nothing. The public site sets no cookies, runs no analytics, and uses no tracking technologies. If you email us, we receive what you send.
• Account information for authorized users: name, email address, and sign-in credentials handled by our identity provider.
• Household, property, staff, and financial records created in the course of the family's own administration.
• Contact details of the people and businesses we work with, such as names, email addresses, phone numbers, and business addresses.
• Messages and documents sent to us, such as email, invoices, photographs, and school notices. We may read these, including with the help of automated tools, to keep the family's records up to date.
• School information about the family's children, including class schedules and the directories and contact lists a school provides.
• Financial account data via Plaid, as described below.
• Call and message records for the phone calls and text messages we exchange, as described below.

Phone numbers, calls, and text messages (SMS)

We use phone numbers only to contact people about the family's household business: for example, scheduling and access at a property, deliveries and appointments, paperwork and payment reminders, and coordination with household staff and vendors. We do not use phone numbers for marketing.

• Text messages (SMS) are sent only to people who have agreed to receive them from us, recorded with the consent box shown on our SMS consent page, such as household staff, vendors, and family members who provide their mobile number for that purpose. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving text messages, or HELP for help; you can also write to info@jjhafamily.com. Our SMS Terms & Conditions describe the program in full.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties for marketing or any other purpose. The only parties that receive a phone number from us are the service providers that carry our calls and messages (such as Twilio and the wireless carriers), solely to deliver them.
• Calls may sometimes be placed by an automated assistant acting on our behalf, which will say that it is automated. If a call is recorded or transcribed, we will tell you at the start of the call. We keep call and message records only as long as they are needed for the matter they concern.

How we use Plaid

We use Plaid to retrieve financial account information that family members choose to link, solely for the family's own internal financial administration, record-keeping, and reporting. By connecting a financial account through our applications, you acknowledge that your information will be processed by Plaid in accordance with the Plaid End User Privacy Policy. We never see or store the credentials you use at your financial institution; those are provided directly to Plaid.

How we use information

Information in our systems is used only to administer the family's affairs: managing households and properties, coordinating with staff and the people we work with, keeping financial records, and producing reports for family members. We do not use personal information for advertising or marketing of any kind, and we do not sell it.

What we share

We do not sell personal information, and we do not share it with third parties except:

• service providers that operate parts of our systems on our instruction, such as hosting, email and sign-in, financial account connectivity (Plaid), payments, phone and text messaging (Twilio), and automated reading and drafting tools, each bound to use the information only to provide their service;
• professional advisors engaged by the family (such as accountants or attorneys), where necessary;
• people the family chooses to send a document or message to;
• where required by law.

Security

All connections to our website and applications are encrypted in transit. Access to internal applications is restricted to named, authenticated family members and authorized staff, with access rights scoped by role. Sensitive records are segregated with database-level access controls so that a given part of the system can reach only the data it needs.

Retention and deletion

We keep records as long as they are needed for the family's administration and to meet legal and tax obligations. An authorized user may disconnect a linked financial account at any time, and anyone may ask what information we hold about them, or ask us to correct or delete it (except records we must keep for legal, tax, or security reasons), by emailing info@jjhafamily.com. You may also manage connections your financial data has to Plaid through the Plaid Portal.

Children

This website is not directed at children. Our applications hold records about the family's own children and, as schools provide them, class lists and directories that include other children. We use these only to arrange the family's own school and activity matters, and we do not share them outside the family's service providers.

Changes

If this policy changes, we will post the revised version at this address with a new effective date.

Contact

Questions about this policy or about information we hold can be sent to info@jjhafamily.com.